Freelance Technology Services Analyst (IT Support)

Location: Secaucus, New Jersey, United States. The role supports a 24/7/365 operation and requires flexible availability for days, nights, weekends, evenings, holidays, occasional domestic and international travel, and work in non-traditional settings. Remote work may be required when scheduled off-site or providing on-call coverage.

Salary: $30–$32 per hour

Company

hirify.global produces live baseball games, original programming, highlights, analysis, and other baseball content for multiple media platforms.

What you will do

• Provide frontline service desk support through calls, tickets, tech bar coverage, and in-person or remote assistance.
• Configure, deploy, troubleshoot, and repair Windows and macOS desktops, laptops, tablets, phones, printers, monitors, and other peripherals.
• Support AV systems, conference rooms, live television operations, town halls, meetings, and special events.
• Open vendor support cases and resolve equipment and platform issues.
• Create and maintain onboarding, troubleshooting, escalation, contact, and operational runbook documentation.
• Automate routine tasks, pursue technology training and certifications, complete timesheets, and support department operations.

Requirements

• 3–5 years of end-user technology support experience in a medium or large enterprise environment.
• Strong Windows and macOS fundamentals, hardware troubleshooting, operating system support, domain integration, and problem resolution.
• Experience with Microsoft 365, Outlook, Exchange Online, Active Directory, Azure AD, SharePoint Online, OneDrive, Office Online, Google Workspace, Slack, Zoom, Atlassian Cloud, Box, and Asana.
• Knowledge of networking fundamentals and Adobe Creative Cloud, including Premiere, After Effects, and Photoshop.
• Ability to communicate technical concepts to non-technical staff, executives, on-air talent, and VIPs while handling confidential information appropriately.
• Must be available for flexible schedules, non-traditional hours, occasional travel, physical equipment handling up to 25 pounds, and work in a high-pressure live television environment.

Nice to have

• Experience in sports, television, media content production, or remote and field networking support.
• Experience with ServiceNow, Intune, Jamf/Kandji, DEX platforms, virtualization platforms, Python, PowerShell, or Bash.
• Bachelor’s degree in Computer Science, IT, Broadcast Technology, or equivalent work experience.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company-contributed 401(k) plan.
• Paid sick time, commuter benefits, and employee assistance programs.
• Discounts at the MLB Store and MLBShop.com.
• Work supporting live studio and remote production, media management, engineering, creative services, and social media operations.