Service Desk Technician IV

Location: Nashville, TN; remote candidates will be considered. Full-time role with occasional travel and participation in a 24x7 on-call rotation.

Company

hirify.global supports community oncologists through a patient-centric, physician-driven, and technology-powered healthcare model.

What you will do

• Resolve complex Tier 2 incidents and cross-domain escalations.
• Act as a senior escalation point for Tier 1 and Tier 2 teams.
• Own advanced technical areas including identity, Microsoft 365, endpoint systems, and practice-specific platforms.
• Lead problem management for recurring or high-impact issues.
• Mentor technicians and contribute to training content, knowledge articles, and technical standards.
• Partner with IT Operations, End User Computing, and Field Operations on cross-functional initiatives while handling support calls through Zoom Contact Center.

Requirements

• 5–7 or more years of service desk or enterprise IT support experience.
• Advanced troubleshooting across multiple technologies, with demonstrated depth in at least one specialty.
• Advanced expertise in Active Directory, Microsoft 365, and networking fundamentals.
• Strong analytical, incident-management, and problem-management skills.
• Ability to coach and mentor teammates, develop procedures, and communicate with technical and non-technical users.
• High school diploma or GED required; attendance is an essential job function.

Nice to have

• Experience with ServiceNow, Okta, NinjaOne, or Zoom Contact Center.
• Healthcare-related experience.
• College degree in a relevant field.
• ITIL Foundation or Microsoft certifications.

Culture & Benefits

• Values-driven culture combining startup enthusiasm with support from leaders in oncology, urology, technology, and finance.
• Opportunity to improve technology processes supporting independent physicians and patients.
• Remote work may be considered for this position.
• Participation in a 24x7 on-call support rotation.