IT Support Specialist

Location: Onsite in Long Beach, California, United States

Hourly pay range: $26.34–$33.17 USD for California.

Company

hirify.global is an end-to-end space company developing rockets, spacecraft, and critical subsystems.

What you will do

• Provide day-to-day IT support, answer staff inquiries, and handle support issues and complaints.
• Track and update incident, request, problem, change, project, and other support documentation.
• Onboard new hires and ensure their systems are ready for productive work from day one.
• Participate in continuous improvement of IT services, systems, and processes.
• Work varied shifts, including possible evenings, weekends, and on-call rotations.

Requirements

• At least 2 years of IT support experience and a high school diploma or GED.
• Operational experience in at least two areas: Windows or Linux desktop support, PC hardware, networking, scripting, or Active Directory and Group Policy.
• Knowledge of desktop imaging, maintenance, troubleshooting, PC assembly and disassembly, or TCP/IP and DNS troubleshooting.
• For work in U.S. offices, candidates must meet applicable ITAR authorization requirements, such as U.S. citizenship, lawful permanent residence, refugee or asylum status, or other required authorization.
• Ability to work onsite and accommodate prolonged periods of sitting, standing, walking, and computer work.

Nice to have

• CompTIA A+ or ITIL certification.
• Experience with Azure, AWS, O365, virtualization, public or private cloud environments, IaaS, IaC, Ansible, or Terraform.
• Familiarity with AI platforms, prompt writing, evaluating AI outputs, and applying AI or automation to improve service delivery.
• Experience supporting medium to complex end-to-end IT projects.
• Strong problem-solving and analytical skills.

Culture & Benefits

• Fast-paced, collaborative environment supporting global teams and proprietary systems.
• Medical, dental, vision, disability, and life insurance options.
• Paid vacation, sick time, holidays, and parental leave.
• 401(k) retirement plan with company match and employee stock purchase program with a 15% discount.
• Additional benefits may include HSA contributions, flexible spending accounts, onsite fitness facilities, gym discounts, EV charging, snacks, and employee discounts.