Account Manager (AI-Powered IT Management and Cybersecurity)

Location: North America

Company

hirify.global provides AI-powered IT management and cybersecurity software for managed service providers and internal IT organizations worldwide.

What you will do

• Manage a portfolio of commercial accounts across SMB, Mid-Market, Enterprise, SLED, or Channel segments.
• Build trusted relationships with stakeholders and align hirify.global solutions with evolving customer needs.
• Develop account plans, conduct regular outreach and business reviews, and drive retention and growth.
• Identify and execute upsell, cross-sell, and expansion opportunities while achieving revenue objectives.
• Monitor customer adoption and engagement in partnership with Customer Success and other internal teams.
• Maintain accurate sales pipelines, forecasts, and account activity in Salesforce.

Requirements

• 2–5+ years of experience in account management, new client acquisition, or relationship-focused sales.
• Demonstrated ability to build strong customer relationships and drive commercial outcomes.
• Strong communication, organizational, and problem-solving skills.
• Motivated, resilient, coachable, and committed to continuous growth.

Nice to have

• Experience selling or managing B2B SaaS or technology solutions.
• Experience supporting SMB, Mid-Market, Enterprise, SLED, or Channel customers.
• Track record of meeting or exceeding sales targets.
• Experience with Salesforce or similar CRM platforms.
• Strong analytical skills and experience managing forecasts and account plans.

Culture & Benefits

• Work with teams building IT management and cybersecurity solutions for customers across more than 20 countries.
• Collaborate with Customer Success, Sales Engineering, Marketing, and other cross-functional teams.
• Equal employment opportunity is provided to employees and applicants regardless of legally protected characteristics.