IT Support Engineer (AI)

Location: In-office 100% of the time

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for AI applications used by enterprises and governments.

What you will do

• Own end-to-end onboarding, including laptop and peripheral provisioning, account creation, role-based access, device enrollment, and IT orientation.
• Execute secure offboarding by revoking access, reclaiming licenses, recovering and wiping hardware, and maintaining auditable checklists.
• Manage the Jira Service Management ticket queue, meet response and resolution SLAs, and communicate with requesters through closure.
• Provide help desk support for hardware, software, AV, office technology, and access issues.
• Administer Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, Zoom, and Mac and Windows MDM.
• Analyze recurring issues and improve support through documentation, self-service, automation, and knowledge-base content.

Requirements

• 3+ years of corporate IT experience, including hands-on onboarding and offboarding ownership.
• Strong troubleshooting skills across Mac, Windows, hardware, software, and cloud technologies.
• Experience managing an ITSM ticket queue and meeting service-level agreements.
• Knowledge of Okta SSO, SCIM provisioning, identity and access management, and MDM for Mac and Windows.
• Security- and compliance-focused approach, including support for access controls and asset records.
• Ability to work in the office 100% of the time.

Nice to have

• Experience as the sole IT professional at a startup or as an early IT team member.
• Experience supporting distributed teams and multiple global offices.

Culture & Benefits

• Fast-paced environment focused on learning through execution.
• Opportunity to build simple, repeatable IT processes for a rapidly growing organization.
• Inclusive and equal opportunity workplace.
• Reasonable accommodations are available during the application and recruiting process.