Technical Account Manager (AI/Cybersecurity)

Location: Remote, with the East Coast preferred.

Company

hirify.global is an early-stage cybersecurity company building an AI-native platform for personalized security simulations and human defense against modern threats.

What you will do

• Troubleshoot live customer issues, lead technical workshops, and remove technical roadblocks.
• Design, configure, and support customer proof-of-value environments and deployments.
• Navigate identity, SSO, email infrastructure, and allowlisting requirements.
• Partner with Sales, Customer Success, Product, and Engineering throughout the customer journey.
• Create reusable documentation, playbooks, and product insights from recurring customer challenges.
• Support customer renewals, expansion, and company revenue goals.

Requirements

• 2–5 years of experience in a customer-facing technical role such as Sales Engineer, Solutions Engineer, Technical Account Manager, or Customer Success Engineer.
• Hands-on experience with enterprise IT environments, including identity management, SSO/SAML, Okta, Entra ID, and domain or email infrastructure.
• Ability to learn quickly, work through ambiguity, and troubleshoot live in front of customers.
• Collaborative, action-oriented, calm, and solutions-focused approach.

Nice to have

• Experience with SaaS products.
• Cybersecurity experience.

Culture & Benefits

• Opportunity to join an early-stage, category-defining company and build processes from the ground up.
• Medical, dental, and vision insurance.
• Monthly connectivity reimbursement and unlimited paid time off.
• 401(k) retirement savings plan.
• Free daily onsite lunch and covered onsite parking.
• Meaningful equity participation.