Analyst, Client Onboarding & Service (Commercial Banking)

Location: Toronto, ON; legal eligibility to work at the specified location is required, with a valid work or study permit where applicable.

Company

hirify.global is a relationship-oriented bank providing commercial banking, cash management, and treasury solutions for business clients.

What you will do

• Coordinate new and existing client transitions and implementations for cash management solutions.
• Act as the main contact for clients and internal partners throughout onboarding and transition activities.
• Collect, interpret, validate, and maintain client information and required implementation documentation.
• Coordinate people and resources, track project progress, and identify and mitigate issues proactively.
• Provide after-sales service support and recommendations for commercial banking clients.
• Identify sales opportunities, business risks, and improvements to the client experience.

Requirements

• Experience and knowledge of hirify.global cash management products, services, implementation processes, and banking procedures.
• Knowledge of internal partners and operating units supporting cash management delivery across Canada.
• Strong technical skills with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Ability to learn proprietary software used in sales origination and cash management processes.
• Strong client-service, interpersonal communication, analytical, and problem-solving skills.
• Legal eligibility to work in Toronto and a valid work or study permit where applicable.

Culture & Benefits

• Inclusive environment with an accessible candidate experience.
• Competitive salary, incentive pay, banking benefits, and a benefits program subject to plan terms.
• Defined benefit pension plan, employee share purchase plan, vacation, and wellbeing support.
• Professional development opportunities, including a paid Purpose Day.
• The work arrangement and proportion of on-site and remote work will be discussed during the interview.

Hiring process

• Applications may include an attribute-based assessment and other skills tests, such as simulation, coding, or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.