Service Manager (Generator Systems)

Location: Wixom, Michigan, USA; full-time, onsite office and service operations with occasional travel.

Company

Wolverine Power Systems is a Michigan-based distributor of hirify.global equipment and solutions, providing industrial power solution sales, service, and rentals.

What you will do

• Lead the Energy Systems service department and manage Field Supervisors, technicians, personnel, fleet, and department performance.
• Coach teams, oversee hirify.global certification programs, and drive technical skill development and service quality.
• Coordinate technician schedules, resources, parts, vendors, commissioning, troubleshooting, and major service projects.
• Monitor revenue, invoicing, gross profit goals, KPIs, timecards, PTO, budgets, and environmental health and safety requirements.
• Act as the final escalation point for complex diagnostics, repairs, warranty matters, and customer complaints.
• Lead root cause analysis and corrective actions while supporting service quoting, process improvements, and customer retention.

Requirements

• Bachelor’s degree in management or business, or equivalent experience.
• Valid driver’s license.
• 3–5 years of operations oversight experience in commercial service or a related operational environment.
• Strong technical knowledge of diesel, natural gas, and propane generator systems, plus basic electrical theory and troubleshooting.
• Ability to read technical manuals, schematics, and wiring diagrams and use Microsoft Office applications.
• Strong leadership, organization, communication, problem-solving, prioritization, and escalated customer service skills.

Nice to have

• 7+ years of operations oversight experience and 5–7 years in generator service, electrical contracting, or industrial power systems.
• Knowledge of NFPA codes, NEC, and EPA regulations for generator installations.
• Advanced diagnostics experience with complex generator control systems, including paralleling systems and ATS control logic.
• Experience with remote generator monitoring, IoT platforms, service process improvement, KPIs, budgeting, profit and loss, and resource planning.
• Experience with FieldServio and performance or conflict management.

Culture & Benefits

• Work within a full-service industrial power organization serving Michigan since 1997.
• Collaborate with equipment sales, fabrication, parts, service, safety, customers, electrical contractors, engineers, and third-party vendors.
• Office-based work includes frequent computer use, standing and walking, occasional lifting up to 25 pounds, and occasional travel.