Director (AI Healthcare Operations)

Location: San Francisco, United States; hybrid

Compensation: OTE $300K–$330K plus equity.

Company

hirify.global builds AI agents that manage patient conversations and healthcare administration, including scheduling, outreach, referrals, intake, and payments.

What you will do

• Lead and scale the Agent Product Manager and Agent Strategy Manager teams serving enterprise and strategic accounts.
• Act as the executive owner for the largest multi-site and multi-product customer accounts.
• Own rollout sequencing, capacity, dependencies, tradeoffs, and portfolio performance across customer deployments.
• Lead complex implementations and escalations, while managing relationships with senior customer stakeholders.
• Partner with Sales, Customer Success, Product, and Engineering on handoffs, expansion, renewals, and roadmap feedback.
• Build the enterprise playbook for scoping, account planning, executive reporting, and multi-use-case expansion.

Requirements

• 8–10 years of experience across consulting, investment banking, or technology, plus experience at a fast-growing technology company or startup.
• Operator experience, such as founding a company, running operations, or holding GM or P&L responsibility.
• Experience leading complex enterprise rollouts, digital or AI transformations, and change management.
• Proven people leadership, including hiring, developing, and managing teams.
• Strong executive presence, systems thinking, capacity modeling, and stakeholder management skills.
• Experience building or implementing AI solutions and comfort operating in a fast-paced, ambiguous environment.

Nice to have

• STEM or advanced degree.
• Healthcare experience in patient access, scheduling, contact centers, or digital front doors.
• Experience implementing software inside Epic or other EHRs.
• Familiarity with Genesys, NICE, Five9, Cisco, RingCentral, or Twilio.
• Experience with AI governance, clinical safety, and responsible AI review.

Culture & Benefits

• Medical, dental, and vision insurance.
• Flexible PTO, meals and snacks, fitness stipend, and commuter benefits.
• Annual professional development budget and training opportunities.
• Office setup stipend and 401(k).
• Employee stock options and a culture centered on ownership, accountability, customer focus, and rapid improvement.