Deputy Regional Service Delivery Manager

Location: US-VA-Springfield; onsite position

Salary: $150,000–$180,000 annually

Company

hirify.global delivers IT services and solutions that transform how government agencies operate and serve citizens.

What you will do

• Serve as a User Experience Lead and support customer-centric service delivery.
• Ensure services align with customer outcomes and requirements to maximize value.
• Collaborate and co-create with customers throughout the period of performance.
• Define and refine experience-level agreements with customer satisfaction measures.
• Support quality functions for a large agency-wide IT support contract serving approximately 80,000 agency personnel.

Requirements

• Bachelor’s degree in a related field and 10 years of experience leading quality functions for a large agency-wide IT support contract, or equivalent relevant experience.
• Experience with quality standards and QA/QC processes and methods.
• Experience using quantitative program-data analysis to derive quality metrics.
• Knowledge of SLA-based performance metrics.
• Ability to obtain and maintain a Public Trust clearance.
• Must work onsite in Springfield, Virginia.

Culture & Benefits

• Flexible work environment.
• Employee Assistance Program and corporate discounts.
• Learning and development platform with certification preparation content.
• Training, education, and certification assistance for full-time employees.
• Referral bonus, internal mobility program, and pet insurance.

Hiring process

• Virtual video interview with the hiring manager and/or team; camera must be on and valid photo ID is required.
• Enhanced biometric ID verification screening.
• Background check covering criminal history, education, and employment history.