IT Service Delivery Manager – API Platform, Developer Portal & Emerging AI Gateway - Sr. (AI)

Location: Columbus, OH, United States; office workplace

Salary: $93,000–$189,000 annual base compensation, plus applicable incentive compensation and benefits.

Company

hirify.global is building next-generation banking experiences through enterprise API, developer platform, and AI-enabled technology capabilities.

What you will do

• Lead the engineering teams responsible for the Apigee-based API Gateway and Developer Portal supporting critical enterprise capabilities 24x7x365.
• Own technology delivery, staffing, planning, engineering execution, platform health, service delivery, and continuous improvement.
• Define and execute the strategy and roadmap for the API Gateway, Developer Portal, and related platform capabilities.
• Manage the full API lifecycle, including onboarding, governance, security controls, monitoring, analytics, adoption, documentation, and testing.
• Partner with architecture, product management, security, and AI engineering teams to evolve secure and scalable AI Gateway capabilities.
• Establish operational, reliability, adoption, financial, and business-impact metrics while coaching engineers and promoting technical excellence.

Requirements

• Bachelor’s degree in computer science, engineering, information technology, or a related field.
• At least 10 years of related technology experience, including 3+ years in leadership or management.
• Experience leading software engineering, platform engineering, or shared technology teams and operating highly available enterprise platforms.
• Deep hands-on expertise with Apigee X, including policy development, traffic management, security, observability, and analytics.
• Strong knowledge of RESTful APIs, OpenAPI/Swagger, OAuth 2.0, JWT, API security, API governance, CI/CD, infrastructure automation, cloud platforms, and observability.
• Strong understanding of platform operations, service reliability, incident management, capacity planning, and operational excellence.

Nice to have

• Experience with ReadMe, Apigee Developer Portal, or equivalent developer enablement platforms.
• Exposure to AI platforms, generative AI, AI gateways, model-serving platforms, or enterprise AI governance.
• Experience with regulated industries, financial services, technology governance, security, and risk controls.
• Experience managing enterprise shared services and leading transformational platform initiatives.

Culture & Benefits

• Office-based workplace approach, with specific work arrangements provided by the hiring team.
• Health insurance, wellness programs, life and disability insurance, and retirement savings plans.
• Paid leave programs, paid holidays, and paid time off.
• Opportunity to influence enterprise-wide API and responsible AI adoption capabilities.