Head of US Onboarding Operations

Location: Remote, Bay Area, California, United States

Salary: $207,400–$311,200 USD annually, depending on location zone, skills, experience, qualifications, and market conditions.

Company

hirify.global builds integrated commerce, software, payments, financial services, and omnichannel tools for sellers of all sizes.

What you will do

• Own US seller onboarding execution from post-sale handoff through go-live across seller segments, channels, and delivery models.
• Set operating objectives, work plans, staffing models, performance requirements, coverage, scheduling, routing, utilization, and service-level standards.
• Improve activation, time-to-value, CSAT, SLA adherence, utilization, and cost-to-serve through data analysis, process redesign, tooling, automation, and playbooks.
• Partner with Sales, Product, Finance, and regional go-to-market teams to improve onboarding outcomes and guide operational tradeoffs.
• Manage multiple teams, managers, and workstreams while developing operational leaders and strengthening accountability and service quality.

Requirements

• Location: Remote work is limited to the Bay Area, California, United States.
• 12+ years of progressive operations leadership experience, preferably in technology, fintech, commerce, SaaS implementation, customer success operations, field operations, or scaled services delivery.
• Experience managing multiple teams or departments with responsibility for staffing, quality, cost, and performance.
• Strong knowledge of workforce planning, capacity management, service delivery operations, performance management, KPI management, forecasting, and cost-to-serve improvement.
• Experience leading through subordinate managers, influencing senior stakeholders, and operating independently in ambiguous situations.
• Experience improving workflows and customer outcomes using AI.

Nice to have

• Experience with vendor-supported operations, field teams, remote onboarding, or blended delivery models.

Culture & Benefits

• Work on onboarding experiences that influence seller activation, retention, satisfaction, and long-term value.
• Inclusive workplace and interview process with reasonable accommodations for disabled applicants.
• Equal opportunity employment practices and consideration of qualified applicants with arrest or conviction records in accordance with applicable laws.
• Market-based compensation determined by location, skills, experience, qualifications, and market conditions.