Product Client Success Manager (Third-Party Casualty)

Location: Virtual, USA

Salary: $78,555.51–$120,000.00 per year, plus bonus and/or commission eligibility

Company

hirify.global provides cloud and AI solutions for the insurance economy, helping insurers and related businesses improve claims and repair operations.

What you will do

• Build expertise in third-party casualty claims operations, industry trends, and CCC solutions.
• Partner with insurance customers to drive solution adoption, utilization, and measurable business value.
• Identify workflow inefficiencies, operational challenges, and technology-enabled improvement opportunities.
• Demonstrate ROI by connecting solution capabilities with customer objectives, claims outcomes, and operational metrics.
• Provide strategic guidance on workflow optimization, claims transformation, and solution expansion.
• Collaborate with Client Success, Sales, Product, Analytics, and other teams to execute account strategies.

Requirements

• 5+ years of experience in property and casualty insurance, third-party casualty claims, client success, claims operations, consulting, account management, or a related field.
• Deep understanding of liability claims handling, casualty workflows, litigation management, medical management, and carrier operations.
• Experience working with insurers, TPAs, self-insured organizations, or insurance technology providers.
• Strong analytical, problem-solving, relationship-building, communication, and consultative skills.
• Ability to connect technical solutions to business outcomes and customer value, including engagement with executive stakeholders.
• Commercial mindset with accountability for customer outcomes, retention, and growth.

Nice to have

• Experience supporting claims transformation, operational improvement, or digital modernization initiatives.
• Experience with casualty claims technologies for medical management, claim triage, severity reduction, workflow optimization, analytics, or decision support.

Culture & Benefits

• Remote work environment with a focus on customer impact, innovation, inclusion, and collaboration.
• 401(k) match, paid time off, and an annual incentive plan performance bonus.
• Comprehensive health insurance, adoption assistance, and wellness programs.
• Tuition reimbursement, stock purchase plan options, and employee resource groups.

Hiring process

• A video interview is required and will be transcribed.
• Generative AI or automated assistance is not permitted during interviews unless explicitly allowed for a specific exercise.