Senior Customer Success Manager (Government)

Location: Remote - US

Salary: $90,000–$95,000 per year

Company

hirify.global provides workforce compliance management technology and data solutions for healthcare professionals, employers, regulators, and public-sector organizations.

What you will do

• Own strategic relationships and the full customer lifecycle for government regulatory boards, state agencies, departments of health, regulators, and associations.
• Align the platform with agency mandates, public-sector risk priorities, and healthcare compliance objectives.
• Lead customized training to support audit readiness, governance, and effective platform adoption.
• Monitor engagement and usage metrics, develop State of the Agency insights, and demonstrate sustained customer value.
• Lead complex issue triage in collaboration with product and government affairs teams.
• Conduct strategic business reviews and identify opportunities to improve compliance outcomes and strengthen retention.

Requirements

• 5+ years of B2B SaaS customer success or account management experience, specifically with government, regulatory, or public health accounts.
• Experience managing complex public-sector stakeholders, RFP cycles, and multi-layered organizations.
• Healthcare compliance, state department of health, or professional licensing experience is strongly preferred.
• Excellent communication skills with non-technical government leaders and state officials.
• Ability to translate complex software capabilities into clear public-policy-aligned outcomes.
• Ability to work remotely from the United States.

Nice to have

• Experience working with external stakeholders and team members across complex accounts.
• Familiarity with Gainsight, HubSpot, and Omni.
• Ability to navigate changing priorities without finalized playbooks.

Culture & Benefits

• Remote-first, globally distributed work environment with asynchronous communication.
• US employees receive medical, dental, and vision coverage, including HSA, FSA, and traditional insurance options.
• Paid time off, paid holidays, birthday and floating holidays, and volunteer time off are provided according to employment location and tenure.
• 401(k) with company matching, professional development allowance, lifestyle spending account, and employee assistance programs.
• Additional fertility, hormonal health, family-building, pet insurance, and wellness benefits are available.

Hiring process

• People Operations introductory screen.
• Hiring manager interview followed by a team panel.
• Senior leadership alignment interview.