Customer Success Manager (Virtual Care)

Location: Remote within the continental United States

Base salary: $125,000–$145,000 per year, plus an annual performance bonus and equity.

Company

hirify.global is a virtual medical practice providing proactive, 24/7 care for women and children across pregnancy, postpartum, pediatrics, menopause, and perimenopause.

What you will do

• Serve as the primary contact and trusted advisor for employer and health plan customers.
• Lead customer implementations and deliver an exceptional ongoing customer experience.
• Develop business reviews that demonstrate patient and employer impact and support retention.
• Identify customer risks, escalate critical issues, and drive prompt resolution.
• Partner with growth, marketing, and operations teams on presentations, enrollment campaigns, and strategic opportunities.
• Identify trends across customer accounts and drive solutions with internal and external stakeholders.

Requirements

• 5+ years of experience in consulting, customer success, or project management.
• Experience leading multiple projects and competing priorities across external stakeholders and internal teams.
• Strong project management, creative problem-solving, and customer-focused communication skills.
• Experience implementing solutions for employers or managing employer relationships.
• Experience in a virtual care setting.
• Must be located in the continental United States.

Nice to have

• 2+ years of experience in health technology or healthcare.
• Experience using data and research to learn new content areas.

Culture & Benefits

• Fully remote work flexibility within the United States.
• Health, dental, and vision coverage for employees and families.
• High-deductible health plans with HSA options and FSA.
• Equity grant participation and a 401(k) program.
• Competitive vacation policy and 16 weeks of paid parental leave.
• Mission-driven, inclusive environment focused on patient outcomes, cross-functional collaboration, and continuous learning.