Technical Support Engineer (AI)

Location: Singapore, Singapore (Hybrid); candidates must be legally authorized to work in Singapore. Visa sponsorship is not available.

Company

hirify.global develops event-driven architecture technology that connects enterprise assets, streams real-time information, and enables applications, AI agents, and people to respond to business events.

What you will do

• Resolve customer technical issues and own incidents from diagnosis through resolution.
• Improve production environments through infrastructure tooling, observability, automation, and scalable deployment solutions.
• Support hirify.global Agent Mesh and its agentic AI capabilities, including autonomous decision-making and multi-agent coordination.
• Handle service requests and customer provisioning while maintaining a high-quality customer experience.
• Collaborate with partners and regional teams across the global support organization.
• Participate in an on-call rotation providing 12x7 off-hours telephone support approximately one week per month.

Requirements

• Legal authorization to work in Singapore; visa sponsorship is unavailable.
• 5–10+ years of experience in software development, technical support, QA, or a similar technical role.
• Strong TCP networking knowledge and hands-on troubleshooting experience.
• Proven Unix/Linux system administration skills.
• Programming experience with at least one of Java, C, or .NET.
• Excellent English communication skills and availability for 12x7 off-hours support.

Nice to have

• Experience with messaging protocols and integration platforms such as JMS, MQTT, AMQP, REST, Kafka, IBM MQ, or MuleSoft.
• Experience with Docker, Kubernetes, OpenShift, VMware, or cloud platforms including AWS, GCP, and Azure.
• Knowledge of LDAP, Kerberos, OAuth, or SSL client certificate authentication.
• Experience applying AI/ML analytics, NLP, or predictive analytics to customer service data.

Culture & Benefits

• Hybrid-first work environment with flexibility designed to support work-life balance.
• Training programs and a growth-oriented approach to professional development.
• Values-driven culture focused on craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Collaborative, inclusive, and socially engaged workplace.
• AI-assisted initial resume screening, with interviews and final hiring decisions handled by people.