Core Support Intern (Cybersecurity)

Location: Hybrid in the greater Tampa Bay area, with required work at the Clearwater, Florida office three days per week, Tuesday through Thursday. The 12-week program runs from January 25, 2026, through April 16, 2026. Relocation and lodging, if needed, are the intern's responsibility.

Company

hirify.global provides a workforce security platform for attack simulation, security awareness training, collaboration security, and AI agent security.

What you will do

• Respond to customer calls and support tickets, troubleshoot product issues, and provide clear technical solutions.
• Investigate technical problems, identify root causes, document findings, and collaborate with internal teams on complex cases.
• Help customers configure and implement hirify.global products for their business and technical environments.
• Manage the support queue, prioritize requests, maintain documentation, and meet resolution targets.
• Conduct technical walkthroughs and webinars covering product features and security awareness best practices.
• Collaborate with Customer Success Managers and Product teams, share customer feedback, and complete technical support training.

Requirements

• Currently pursuing a degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical users.
• Methodical troubleshooting, independent research, logical problem-solving, and technical investigation skills.
• Strong organization and time management skills for handling multiple support tickets.
• Collaborative, accountable, professional, and comfortable working with customers and diverse teammates.
• Availability to work in the Clearwater office three days per week during the internship.

Nice to have

• Coursework or certifications in networking, network administration, or system administration.
• Knowledge of security concepts, phishing, or social engineering.
• Experience with ticketing systems, customer support tools, virtual environments, troubleshooting, or technical configuration.
• Interest in a career in technical support or cybersecurity.

Culture & Benefits

• One month of technical support training covering the hirify.global platforms and security awareness program implementation.
• Mentorship and professional development from experienced Technical Support professionals.
• Hands-on experience with customer issues, professional support tools, and virtual troubleshooting environments.
• Team-building activities, social events, executive Ask Me Anything sessions, and company training.
• Paid internship with tuition reimbursement, certification reimbursement, certification completion bonuses, and other company benefits.

Hiring process

• An applicant assessment and background check may be included in the hiring process.