(Sr) Lead, Retention Strategy & Operations (AI Healthcare)

Location: New York, NY or San Francisco, CA; expected to work from the office 3–4 days per week

Company

hirify.global is an AI-native digital health system and dietitian-led metabolic health clinic connecting patients with dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states.

What you will do

• Identify and size retention opportunities across the patient journey using quantitative and qualitative data.
• Own strategy for high-priority retention problems, including hypotheses, roadmaps, and measurable goals.
• Drive 0-to-1 initiatives from problem definition and stakeholder alignment through launch, measurement, and iteration.
• Own metrics and experimentation roadmaps, translating tests and analysis into investment decisions.
• Design and scale email, SMS, push, and product campaigns with segmentation, personalization, and journey architecture.
• Partner with Product, Data, and Engineering to create product experiences and scalable lifecycle capabilities.

Requirements

• 3–7 years of experience in strategy, consulting, product, growth, lifecycle marketing, or another high-impact role.
• Experience owning ambiguous business problems and delivering measurable outcomes.
• Strong data fluency and rigorous experimentation skills, with decisions grounded in analysis.
• Experience launching programs from scratch and independently prioritizing high-leverage work.
• Ability to operate in a fast-moving environment, manage shifting priorities, and work cross-functionally.
• Ability to work from the New York or San Francisco office 3–4 days per week.

Nice to have

• Lifecycle marketing experience and hands-on expertise with customer.io, Braze, or Iterable.
• Experience at a fast-growing technology or healthcare startup.
• People leadership or strong coaching skills.
• Fluency with modern marketing technology stacks and engineering partnerships.

Culture & Benefits

• Work on improving patient health and access to metabolic healthcare.
• Operate in a high-growth environment focused on difficult, ambiguous problems.
• Collaborate across strategy and operations, data, product, engineering, and lifecycle marketing.
• Work within an AI-native healthcare system serving patients across all 50 states.