Manager, Sales Development, CX

Location: Richardson, Texas, United States. Hybrid schedule: 2 days in the office and 3 days remotely each week.

Company

hirify.global is a global software company providing AI, cloud, and digital products for customer experience, financial crime prevention, and public safety.

What you will do

• Hire, onboard, and manage a high-performing team of Sales Development Representatives.
• Conduct weekly one-to-ones, live call coaching, and messaging reviews to improve conversion rates and professional development.
• Partner with Sales Leadership and Marketing to refine the Target Account Framework and target the right personas within the ideal customer profile.
• Drive team activity and performance against monthly and quarterly pipeline goals.
• Manage team metrics, CRM hygiene, and effective use of the sales engagement stack.
• Coordinate with Account Executives on qualified-opportunity handoffs and territory strategy.

Requirements

• Proven experience in sales development leadership or a consistent record as a top-performing Senior SDR or Team Lead.
• Exceptional verbal and written communication skills, with the ability to motivate and inspire a team.
• Ability to use data to identify trends, track performance, and make strategic decisions.
• Ability to work effectively in a fast-paced, high-growth environment and navigate ambiguity.
• Proficiency with Salesforce and sales engagement tools such as Outreach or Salesloft.
• Player-coach mindset with a passion for talent development, accountability, and psychological safety.

Culture & Benefits

• Hybrid hirify.global-FLEX model combining office collaboration with remote work.
• Continuous learning and internal career opportunities across sales, disciplines, domains, and locations.
• Collaborative, high-performing environment where contributions are recognized.
• Work with software used by more than 25,000 global businesses.
• Equal opportunity employment environment.