Staff Renewals Operations Manager (Salesforce)

Location: Remote for residents of the United States only

Salary: $139,200–$235,200 USD base salary annually; excludes bonuses, equity, and benefits.

Company

hirify.global provides an intelligent orchestration platform for DevSecOps that helps organizations improve developer productivity, operational efficiency, security, compliance, and digital transformation.

What you will do

• Own and continuously improve the end-to-end renewal operating model from identification and assignment through risk management, quoting, close, and post-renewal data hygiene.
• Develop operating cadences, retention reporting, forecasting processes, and renewal performance insights.
• Partner with Revenue Technology, Revenue Analytics, Finance, and other stakeholders to improve Salesforce, CRM, subscription, entitlement, quoting, billing, and reporting workflows.
• Scale renewal execution through automation, standardized workflows, alerts, playbooks, and self-service insights.
• Support segmentation, coverage models, capacity planning, productivity assumptions, target setting, and scenario planning.
• Lead the renewal operations case-management program, including intake, triage, routing, resolution, service-level visibility, and root-cause analysis.

Requirements

• Experience in Renewals Operations, Revenue Operations, Sales Operations, management consulting, strategy, or a similar analytical role.
• Hands-on experience with consumption and subscription renewal motions, renewal forecasting, retention reporting, and renewal contracting processes.
• Strong critical thinking, structured problem-solving, quantitative analysis, and commercial judgment.
• Advanced proficiency in Excel or Google Sheets; ability to build and validate models and translate analysis into recommendations.
• Experience using Salesforce for pipeline and renewals reporting, with an understanding of CRM, subscription, entitlement, quoting, billing, and data relationships.
• Strong cross-functional collaboration and ability to influence stakeholders without direct authority.

Nice to have

• Experience with SQL or equivalent data-querying tools.

Culture & Benefits

• All-remote, values-driven working environment centered on documentation, iteration, and cross-functional collaboration.
• Flexible paid time off and parental leave.
• Health, financial, and well-being benefits.
• Equity compensation and employee stock purchase plan.
• Growth and development fund and team member resource groups.