Associate Account Manager (Bi-Lingual Preferred)

Location: Remote - USA

Company

hirify.global provides recycling, waste, environmental, hazardous-waste, and field services across North America, serving commercial customers, corporations, municipalities, and communities.

What you will do

• Maintain and retain existing commercial and industrial waste-service customers through proactive daily outreach.
• Handle inbound and outbound customer calls, cancellation requests, pricing communications, and contractual re-signs.
• Build knowledge of available services, pricing structures, and product lines to recommend additional solutions.
• Increase customer penetration by selling the full suite of hirify.global products.
• Use Salesforce to document calls, meetings, proposals, and other customer activities.
• Review retention performance, goals, and key customer relationships with the Sales Manager.

Requirements

• High school diploma or GED required.
• 0–2 years of customer service experience required.
• Ability to manage customer relationships, retention activities, and sales conversations.
• Regular Salesforce usage for activity scheduling and documentation.
• Bi-lingual capability is preferred.

Nice to have

• Experience in the waste or transportation industry.

Culture & Benefits

• Medical, dental, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability, life insurance, and accidental death and dismemberment insurance.
• Retirement plan with company match and an Employee Stock Purchase Plan.
• Paid time off, employee discounts, and an Employee and Family Assistance Program.
• Work focused on customer service, environmental responsibility, sustainability, safety, and inclusion.