Account Manager, SMB (Restaurant Technology)

Location: Remote, but candidates must be based in the Portland, Oregon area.

Salary: Base salary of $64,000–$80,000 annually in Oregon, with an $80,000–$100,000 OTE range and uncapped commission.

Company

Grubhub, part of hirify.global, operates a U.S. food ordering and delivery marketplace that connects diners with restaurants through online ordering and restaurant technology.

What you will do

• Manage a portfolio of small and medium-sized restaurant accounts and support timely client communication.
• Optimize restaurant accounts and menu pages to improve diner acquisition, conversion, and order volume.
• Conduct regular check-ins with restaurant partners, gather feedback, and identify improvement opportunities.
• Resolve restaurant inquiries and account issues or route them to the appropriate departments within expected turnaround times.
• Maintain accurate records of client interactions, action items, and follow-up tasks.
• Participate in training and contribute to team goals and account management initiatives.

Requirements

• Must be based in the Portland, Oregon area.
• Bachelor’s degree or equivalent experience, plus a high school diploma or GED.
• 2–4 years of sales or account management experience.
• Strong computer skills, including Microsoft Office and Google products, with the ability to learn new software quickly.
• Native-level English fluency is required.
• Strong communication, organization, problem-solving, outbound calling, and goal achievement skills.

Nice to have

• Experience working with or selling to restaurant owners.
• Restaurant industry experience.
• Experience with Salesforce or a similar CRM.
• Fluency in Mandarin or Spanish.

Culture & Benefits

• Remote work arrangement for the Portland, Oregon area.
• Uncapped commission and geographic-specific compensation.
• Equity and 401(k) benefits.
• Medical, dental, vision, disability, paid sick leave, vacation, and parental leave benefits.
• Discounted meals and perks across the hirify.global family of brands.
• Commitment to diversity, equity, inclusion, and objective hiring practices.

Hiring process

• Interview scheduling and candidacy updates are provided by email or text.
• Accommodation support is available during the interview process.