Engagement Manager (Homeland Layered Defense), Public Sector (AI)

Location: United States public-sector and secure government environments; extensive work inside secure facilities and air-gapped systems, with 25–50% travel for onsite engagements, testing events, briefings, and customer meetings.

Base salary: $166,400–$208,000 USD per year, plus potential equity and benefits.

Company

Scale AI develops reliable AI systems, high-quality data, and full-stack technologies for enterprises and government organizations, including U.S. government agencies.

What you will do

• Own relationships with senior government leaders, program offices, analysts, and operational users.
• Build structured user-engagement programs for operators and analysts using Scale products.
• Translate operational workflows and mission problems into AI and agentic workflow use cases.
• Lead engineering, product, operations, security, and government stakeholders toward customer objectives.
• Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and other onsite activities.
• Drive adoption in operational environments and incorporate user feedback into product requirements and delivery priorities.

Requirements

• Active TS/SCI security clearance required.
• 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role.
• Ability to build trust with senior executives and hands-on operational users.
• Experience translating complex customer workflows into structured technical or product requirements.
• Strong technical fluency in AI, software systems, data, and agentic workflows, with the ability to work credibly with engineering and product teams.
• Willingness to travel 25–50% and work extensively inside secure facilities and air-gapped government systems.

Nice to have

• Military or civilian experience in a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, or Intelligence Community agency.
• Experience deploying software into live operational centers or watch floors.
• Experience writing Product Requirements Documents and translating operator workflows into software requirements.
• Familiarity with joint planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas.
• Experience supporting formal government test and evaluation events.

Culture & Benefits

• Health, dental, and vision coverage.
• Retirement benefits and generous paid time off.
• Learning and development stipend.
• Potential equity compensation and commuter stipend for eligible roles.
• Inclusive equal-opportunity workplace with reasonable accommodation support.