Engagement Manager (Homeland Layered Defense), Public Sector (AI)

Location: United States public sector; extensive work inside secure facilities and air-gapped government systems, with 25–50% travel for onsite engagements, testing events, briefings, and customer meetings.

Company

Scale AI develops reliable AI systems, high-quality training data, and full-stack technologies for enterprise and government applications.

What you will do

• Own customer relationships across senior government leaders, program offices, analysts, and operational users.
• Build structured user-engagement programs for operators and analysts using Scale products.
• Translate operational workflows and mission problems into AI and agentic workflow use cases.
• Lead engineering, product, operations, security, and government stakeholders toward customer objectives.
• Plan and execute engagement weeks, user testing events, demonstrations, briefings, and other onsite activities.
• Drive adoption in operational environments and incorporate user feedback into product requirements and delivery priorities.

Requirements

• Active TS/SCI clearance required.
• 5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role.
• Ability to build trust with senior executives and hands-on operational users.
• Experience translating complex customer workflows into structured technical or product requirements.
• Strong technical fluency in AI, software systems, data, and agentic workflows, with excellent written and verbal communication skills.
• Willingness to travel 25–50% and work extensively inside secure facilities and air-gapped government systems.

Nice to have

• Military or civilian experience in a Combatant Command, Numbered Air Force, Air Operations Center, Joint Intelligence Operations Center, Intelligence Community agency, or similar organization.
• Experience deploying software into live operational centers or watch floors.
• Experience writing Product Requirements Documents and translating operator workflows into software requirements.
• Familiarity with joint planning, intelligence, targeting, integrated air and missile defense, modeling and simulation, or related mission areas.
• Experience supporting formal government test and evaluation events.

Culture & Benefits

• Work on AI applications for important government and defense decisions.
• Base salary, equity, and benefits for eligible roles.
• Comprehensive health, dental, and vision coverage.
• Retirement benefits, learning and development stipend, and generous paid time off.
• Potential additional benefits such as a commuter stipend.