Release Manager (ServiceNow)

Location: Hybrid in Rockville, Maryland, United States; travel within the continental United States may be required.

Salary: $189,000–$210,000 per year, with potential additional compensation.

Company

hirify.global delivers mission-driven information technology services supporting federal healthcare, supply chain, and logistics programs.

What you will do

• Lead release governance, IT change control, and deployment coordination across the product line while guiding Scrum Masters and Release Train Engineers.
• Manage the ServiceNow release calendar, sequence deployments, and deconflict releases with the master schedule.
• Assemble and quality-check Build Release Packages, including code, test results, and ATO security documentation.
• Coordinate CAB reviews, Initial Operating Capability phases, production cutovers, rollback rehearsals, and post-deployment acceptance.
• Oversee 90-day hypercare, defect resolution, Release and Deployment Support Packages, and release performance metrics.
• Develop reusable release templates, contribute to proposals and hiring, mentor team members, and evaluate AI-assisted deployment tools.

Requirements

• 8+ years of IT release management experience on federal programs, including 3+ years coordinating deployments across multiple Agile or SAFe teams and enterprise systems.
• Experience with release calendars, CI/CD pipelines, IT change control, CAB coordination, ServiceNow, Jira, and GitHub.
• Ability to produce release documentation for federal health systems, including operations manuals, deployment guides, and disaster recovery plans.
• Experience with IOC releases, zero-disruption cutovers, rehearsed rollbacks, hypercare, ATO security compliance, Section 508, and DORA metrics.
• Required certifications: SAFe Release Train Engineer or SAFe Scrum Master with RTE certification within 12 months of hire, and ITIL 4 Foundation.
• Bachelor’s degree in computer science, information systems, engineering, business, or a related field; ability to work at a computer for extended periods.

Nice to have

• Experience with VA supply chain products such as Maximo or Nuvolo and enterprise rollouts such as Oracle Health EHR.
• Master’s degree, ITIL 4 Managing Professional or Specialist, SAFe SPC or DevOps, PMP or PMI-ACP, ServiceNow certification, and Security+ or equivalent.

Culture & Benefits

• Mission-driven work supporting the Department of Veterans Affairs supply chain and logistics product line.
• Remote working options within a hybrid work arrangement.
• Healthcare benefits, HSA, FSA, paid life insurance, short- and long-term disability coverage, and 401(k) match.
• Paid time off, paid holidays, military leave, tuition reimbursement, and employee assistance programs.
• Training and certification opportunities with support for learning and internal mobility.