Account Manager (Logistics)

Location: Chicago, IL; onsite Monday through Friday from 8:00 AM to 5:00 PM, with hybrid flexibility of one remote day per week after training

Salary: $55,000–$65,000 per year, plus eligibility for monthly performance-based incentives

Company

hirify.global provides supply chain technology, freight services, and data-centric network solutions supporting logistics execution across North America and Mexico.

What you will do

• Support day-to-day account management and operational execution for assigned customers.
• Manage spot quotes, build accurate loads, and confirm pickup, delivery, rate, and appointment details.
• Monitor load boards, coordinate freight coverage, and maintain shipment status throughout the lifecycle.
• Serve customers, carriers, and internal partners by coordinating updates, appointments, and routine service issues.
• Investigate shipment disruptions, escalate complex incidents, and drive issues through final resolution.
• Review customer scorecards, reconcile service and revenue data, and support receivables and account administration.

Requirements

• Experience in third-party logistics, freight brokerage, transportation, customer service, or account management is preferred.
• Strong organization, attention to detail, problem-solving, follow-through, and ability to manage multiple loads and deadlines.
• Clear and professional written and verbal communication skills.
• Comfort with transportation management systems, load boards, or similar technology.
• Ability to collaborate with customers, carriers, sales, operations, and finance teams in time-sensitive situations.
• Proficiency with Microsoft Office and ability to learn new systems quickly.

Culture & Benefits

• Access to learning and development resources, internal mobility opportunities, and employee referral programs.
• Employee resource groups, fundraising activities, and volunteer events.
• Paid time off, floating holidays, volunteer time, rollover time, and paid parental leave.
• Medical, dental, vision, and 401(k) plans with company match.
• Flexible spending, health savings, dependent care, disability, life insurance, transit, pet insurance, and legal-advice benefits.