Account Supervisor

Location: New York, NY, USA; onsite

Salary: USD 52,500–76,500 per year

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology, data analytics, and operational expertise.

What you will do

• Oversee contracted operations and ensure client and employee needs are met.
• Manage client relationships, customer satisfaction, service delivery, and contractual performance metrics.
• Lead employee lifecycle activities including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Manage staffing, workflow volumes, shifts, service lines, and resource allocation.
• Prepare monthly invoices and present data-driven Client Service Reviews.
• Drive continuous improvement, resolve escalated issues, support new business implementations, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 3 years of experience in a customer service environment.
• At least 3 years of office support experience across areas such as administration, facilities, hospitality, reception, reprographics, or mailroom operations.
• Understanding of USPS regulations and reprographics equipment.
• Intermediate Microsoft Word and Excel skills and basic Microsoft PowerPoint skills.
• Strong communication, prioritization, attention to detail, and deadline-management skills.

Nice to have

• Experience in legal or financial services.
• Vendor management experience.
• Basic P&L understanding.

Culture & Benefits

• Monday–Friday schedule, 8:00 AM–5:00 PM.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match.
• Adoption assistance, tuition assistance, and employer or partner discounts.
• Employment is subject to a pre-employment background check and drug screen.