Senior Account Specialist

Location: Richmond, VA, USA; hybrid work combining remote work with onsite work at the customer

Salary: $74,000–$115,500 per year

Company

hirify.global provides marketing, packaging, print, and supply chain solutions for clients worldwide.

What you will do

• Act as the primary liaison between clients, internal stakeholders, creative services, and production teams.
• Manage multiple creative and production projects, including scheduling, job tracking, specifications, order entry, and invoicing.
• Coordinate client meetings, production calls, project status updates, and day-to-day workflow optimization.
• Monitor project timelines, page production, proofing cycles, quality control, and customer satisfaction.
• Resolve and escalate production issues, identify process improvements, and support customer retention and loyalty.
• Communicate proactively with clients and production teams about progress, scheduling concerns, and required information.

Requirements

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years of project management or comparable experience with progressively expanding responsibilities.
• Strong project management, organizational, time-management, analytical, presentation, and communication skills.
• Ability to manage multiple projects and high volumes of information in a dynamic, high-stress environment.
• Ability to work independently and collaborate effectively with cross-functional and client-side teams.
• Excellent Mac computer skills and the ability to learn new programs and provide basic troubleshooting.

Nice to have

• Background in pre-media or print production.
• Experience with continuous improvement tools, metrics, and workflow procedures.
• Basic knowledge of Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat.

Culture & Benefits

• Work is primarily performed during normal office hours, with occasional after-hours work to meet deadlines.
• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match, tuition assistance, adoption assistance, and employer or partner discounts.
• Employment is contingent on successful completion of a pre-employment background check and drug screen.