Senior Customer Engineer, Majors - San Francisco (Network Security & AI)

Location: Hybrid in San Francisco, California, United States. Travel may be required up to 20–50% for customer meetings, conferences, industry events, and in-person collaboration.

Salary: $214,000–$336,000 annual base salary for Bay Area-based hires, plus variable compensation and equity eligibility.

Company

hirify.global operates a global Internet infrastructure and security network that protects and accelerates websites and applications for customers ranging from individual developers to Fortune 500 companies.

What you will do

• Lead technical discovery and validation with Account Executives, mapping customer infrastructure to hirify.global architectures across DNS, CDN, Zero Trust, network security, and Workers.
• Define Proof of Concept and technical validation plans, success criteria, deployment strategies, presentations, demonstrations, and architectural diagrams.
• Guide customer onboarding and implementation through migration blueprints, configuration best practices, WAF tuning, Zero Trust rollouts, and technical health monitoring.
• Own technical relationships throughout onboarding, renewal, and expansion while identifying deployment risks, integration bottlenecks, and cross-sell opportunities.
• Lead technical business reviews and translate platform capabilities, adoption, and usage data into business value for engineering and C-level stakeholders.
• Use AI agents, LLMs, internal platforms, and automation to streamline RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.

Requirements

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering.
• Ability to design and clearly explain complex enterprise network and security architectures, including to technical engineers and C-level executives.
• Experience in quota-carrying or revenue-aligned environments and familiarity with SaaS metrics and enterprise sales cycles.
• Depth in at least four relevant areas, including Internet fundamentals, security, performance, AI proficiency, coding and scripting, or developer platforms.
• Proficiency with relevant technologies such as DNS, BGP, HTTP(S), SSL/TLS, WAF, Zero Trust, SASE, Python, JavaScript, Bash, Lua, Go, RESTful or GraphQL APIs, infrastructure-as-code, CI/CD, and observability.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

Nice to have

• Experience creating technical workshops, code samples, documentation, or developer onboarding materials.
• Knowledge of LLM orchestration, RAG architectures, and model-access controls.
• Understanding of PCI DSS, HIPAA, or SOC 2 requirements.
• Background with hyperscalers, digital-native companies, distributed systems, or startups.

Culture & Benefits

• Hybrid work with flexible paid time off covering vacation and sick leave.
• Medical, dental, vision, flexible spending, commuter, fertility, family-forming, and mental health benefits.
• Short- and long-term disability, life and accident insurance, 401(k), and employee stock participation programs.
• Global travel medical insurance and leave programs including parental, pregnancy health, medical, and bereavement leave.
• In-person interviews may be required at a hirify.global office or hub during the offer stage.

Hiring process

• Applicants progressing to the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.
• Offers may be conditioned on authorization to receive technology controlled under U.S. export control laws without sponsorship for an export license.