11 дней назад
Localisation Account Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Localisation Account Manager (localisation and client services): Growing and retaining strategic client accounts by aligning client goals with localisation services, with an accent on commercial growth, stakeholder coordination, and service delivery. Focus on developing account plans, identifying upsell opportunities, managing escalations, and improving workflows with Technology and Development teams.
Location: London, UK; flexible hybrid working with three days per week in the office
Company
provides localisation solutions for global entertainment content through an international network.
What you will do
- Build and maintain relationships with strategic clients, supporting retention, satisfaction, and long-term account growth.
- Develop account plans, lead client meetings and business reviews, and act as the main escalation point for account issues.
- Identify cross-sell and upsell opportunities while managing revenue, gross margin, quotations, pricing proposals, RFPs, and RFIs.
- Coordinate internal teams, studios, suppliers, and external vendors to support service delivery and negotiate cost-effective rates.
- Monitor SLA performance, account reporting, risks, opportunities, and commercial performance metrics.
- Maintain accurate CRM records, sales pipelines, opportunities, and forecasts, including in Pipedrive.
Requirements
- 3–5+ years of experience in account management, client services, or a commercial role.
- Strong understanding of commercial forecasting, profitability, revenue growth, and pipeline management.
- Experience using CRM systems and maintaining accurate account information.
- Excellent communication, presentation, stakeholder management, negotiation, analytical, and reporting skills.
- Ability to manage multiple stakeholders and priorities, identify opportunities, manage risks, and solve problems in a changing environment.
- Collaborative, proactive, strategic, adaptable, resilient, and results-focused approach.
Nice to have
- Experience in localisation, media localisation, translation, dubbing, subtitling, or related language services.
- Experience with Pipedrive, Salesforce, or HubSpot.
Culture & Benefits
- Permanent employment with a pension scheme and competitive salary.
- Hybrid work with three office days per week.
- Working Elsewhere allowance allowing work from anywhere in the world for up to 30 days per year.
- Ongoing learning and development support, including online learning platforms.
- International, collaborative, creative environment with career growth opportunities.
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