Enterprise Account Manager (Web3)

Location: Hybrid in London, United Kingdom; Paris, France; or Zurich, Switzerland. Employees can work from home up to 3 times per week. The role includes client meetings and occasional travel across EMEA.

Company

hirify.global develops hardware wallets and enterprise infrastructure for securely buying, storing, swapping, growing, and managing digital assets.

What you will do

• Own relationships with institutional clients from onboarding and integration through adoption, renewal, and expansion.
• Manage a portfolio of exchanges, banks, custodians, fintechs, and other financial institutions.
• Explain product capabilities, run workshops, and guide technical integrations with Solutions Engineers.
• Identify and close upsell and cross-sell opportunities while managing retention and expansion targets.
• Lead renewal, amendment, pricing, and contract negotiations with Legal support.
• Translate client feedback into prioritised product input, lead QBRs, maintain account plans, and represent hirify.global at client meetings and industry events.

Requirements

• 4+ years of experience in account management or customer success, ideally in B2B SaaS or enterprise infrastructure software.
• Experience managing clients such as banks, asset managers, custodians, or payment providers.
• Proven success upselling and expanding enterprise accounts against targets.
• Experience negotiating contracts and renewals with enterprise clients.
• Ability to discuss APIs, integration flows, and security concepts with clients.
• Excellent written and verbal English communication skills required. Experience with digital assets or demonstrable interest in the space is required.

Nice to have

• Knowledge of EMEA regulatory frameworks, including MiCAR, DORA, the Travel Rule, Basel crypto-asset standards, FINMA, VARA, or ADGM.
• Familiarity with MPC, HSMs, and cold, warm, and hot wallet setups.
• German, French, or Arabic language skills.
• Experience at a crypto-native company, digital-asset desk, or custody provider.

Culture & Benefits

• Hybrid work options with up to three work-from-home days per week.
• Health and life insurance.
• Shareholder opportunities and other country-specific financial benefits.
• Commuter allowance.
• Training and personalised learning and development programs.
• Inclusive hiring process with accommodations available on request.