Product Support Specialist - Utah (Automotive)

Location: Lehi, Utah, United States. Hybrid and remote work models are available based on proximity to office hubs; travel and attendance at several team and company-wide offsites each year are expected.

Company

hirify.global provides cloud-based shop management software that helps auto repair shops manage operations, payments, customer engagement, and growth.

What you will do

• Answer customer questions by phone, chat, and email, identify issues, and guide customers toward effective solutions.
• Provide empathetic, transparent support and explain product issues and next steps clearly.
• Document bugs and customer feedback, collaborating with the development team on fixes and product improvements.
• Maintain accurate tickets, account details, and communication records.
• Stay current on product features, industry trends, and customer service practices while meeting support performance goals.
• Support teammates and contribute to a strong customer experience.

Requirements

• At least one year of experience in a customer-facing role, including SaaS, hospitality, retail, or service environments.
• Strong empathy, customer focus, interpersonal skills, and a problem-solving mindset.
• Strong verbal and written communication, organization, initiative, professionalism, and attention to detail.
• Ability to learn and navigate new software and tools quickly, with technical curiosity and a general business mindset.
• Familiarity with basic financial and accounting concepts.
• Ability to balance independent work with in-person collaboration days.

Nice to have

• Background in team sports, college athletics, or another high-performance team setting.

Culture & Benefits

• Hybrid and remote work models with supported travel to team and company-wide offsites.
• Flexible PTO and paid maternity, parental bonding, and medical leave.
• Medical, dental, vision, prescription, BetterHelp counseling, life, and AD&D insurance.
• 401(k) plan with a 100% employer match on contributions up to 6%, plus FSA and HSA options.
• Up to $60 per month for wellness expenses and a $300 home office setup bonus after one year.
• Continuing education support and opportunities for career development and progression.