Customer Onboarding Manager (Fintech)

Location: Barcelona, Spain; on-site

Company

hirify.global provides a finance workspace for SMEs with banking and financial tools at its core, serving customers across eight European countries.

What you will do

• Guide entrepreneurs and investors by email and chat through company creation, capital deposits, and capital increases.
• Investigate complex customer cases, provide updates, and coordinate with notaries, accountants, and internal teams through resolution.
• Identify recurring customer issues and collaborate with Product, Tech, Compliance, and AML teams on root-cause improvements.
• Improve FAQs, response templates, and internal procedures to simplify the onboarding journey.
• Share operational feedback with KYC/KYB and Product teams and contribute to a reliable customer experience.

Requirements

• Initial experience in a customer-facing role with a customer-first approach.
• Fluent French and English, including the ability to explain complex steps clearly in writing.
• Curiosity, sound judgment, investigative skills, and the ability to involve specialists when needed.
• Strong organization, attention to detail, ownership, and the ability to manage competing priorities.
• Collaborative approach and willingness to share knowledge across teams.

Nice to have

• Experience in fintech, SaaS, or financial services.

Culture & Benefits

• Work with an international team of 10+ colleagues across Paris and Spain.
• Collaborate with Product, Tech, Compliance, and other operational specialists.
• Use Zendesk, Notion, Slack, and dedicated KYC/KYB tools.
• Contribute directly to onboarding improvements that help entrepreneurs launch and grow their companies.
• Access AI tools and work in a diverse, skills-focused environment.

Hiring process

• The hiring process lasts 20 working days.