Customer Success Manager GSA, London (AdTech)

Location: London, England, United Kingdom; hybrid work with 3 days per week in the London office. Willingness to travel for customer meetings, conferences, and industry events is required. Remote work abroad is available for up to 30 days annually.

Company

hirify.global is an AI-powered advertising technology company providing an integrated media, creative, and intelligence platform for global brands and advertisers.

What you will do

• Own relationships with global enterprise customers across Meta, TikTok, YouTube, and Google DV360.
• Drive platform adoption, efficiency, performance, retention, and customer growth.
• Translate customer objectives into success plans, platform strategies, and measurable outcomes.
• Lead QBRs, roadmap discussions, and growth or expansion conversations with senior stakeholders.
• Partner with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve challenges and communicate customer feedback.
• Mentor peers and contribute to initiatives that improve customer engagement and global Customer Success operations.

Requirements

• At least 4 years of digital marketing experience, including paid social and Google platforms, ideally in SaaS, MarTech, or AdTech.
• Experience managing enterprise-level customers and delivering measurable business impact.
• Strong knowledge of the digital advertising ecosystem, including Meta, TikTok, YouTube, and Google.
• Confidence handling technical challenges and partnering with technical teams.
• Strong communication skills with stakeholders at all levels, including senior and executive audiences.
• Ability and willingness to work from the London office 3 days per week; fluent English required.

Nice to have

• Additional language skills.

Culture & Benefits

• Inclusive global culture with colleagues from more than 60 nationalities across 13 countries.
• Healthcare packages, mental health services, paid holidays, and family leave.
• Equity options, performance-based rewards, competitive compensation, and career development opportunities.
• Hybrid workplace balancing office collaboration with remote work.
• Work-life balance supported by flexible working arrangements and the option to work abroad for up to 30 days annually.