Technical Account Manager (Automation)

Location: Remote, Riyadh, Saudi Arabia. The role includes travel of up to 25%.

Company

Enterprise software company developing a business automation platform that helps organizations improve how work is performed.

What you will do

• Own customers' technical success with the automation platform and support adoption plans that deliver measurable business value.
• Advise strategic customers on designing and managing enterprise automation programs across deployment, enablement, and continuous improvement.
• Plan platform infrastructure, installations, upgrades, guided assistance, and troubleshooting.
• Enable technical stakeholders on platform best practices and conduct selected automation design and code reviews.
• Perform technical health checks, identify risks and improvement opportunities, and help resolve escalated support incidents.
• Contribute to webinars, demonstrations, speaking engagements, and the development of delivery processes and methodologies.

Requirements

• At least 7 years of professional experience in technical customer-facing roles.
• Fluency in English and Arabic is required.
• Strong programming background, preferably .NET; experience with C#, C++, VB, Java, Python, or PowerShell is relevant.
• Technical background in SaaS, cloud, and digital technologies.
• Strong analytical, problem-solving, communication, presentation, and customer advisory skills.
• Computer Science degree or equivalent, with willingness to travel up to 25%.

Nice to have

• Experience with hirify.global or other intelligent automation products.
• Prior experience in technical support or technical consulting.

Culture & Benefits

• Remote work arrangement associated with Riyadh.
• Work with strategic enterprise customers and stakeholders from C-suite level downward.
• Participation in a global, high-performing team focused on business automation outcomes.
• Inclusive workplace with equal-opportunity principles and reasonable accommodations available on request.

Hiring process

• Applications are assessed on a rolling basis, and the requisition may close when a qualified candidate is selected.