Support Analyst (AI)

Location: Atlanta, Georgia; office-first hybrid arrangement with three days a week in the office for most roles

Salary: $23–$37 USD per hour for candidates based in California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington.

Company

hirify.global provides an AI-ready governance platform that combines regulatory intelligence, automation, and connected workflows for responsible data and privacy management.

What you will do

• Manage Level 2 and Level 3 customer support cases, troubleshooting complex hirify.global platform issues through resolution.
• Provide regular customer updates while independently managing a varied support workload.
• Collaborate with product teams to identify root causes and develop practical solutions.
• Build and maintain expertise in hirify.global platform areas and supporting technologies through release training and office hours.
• Develop privacy industry expertise, including maintaining CIPP/E or CIPM certifications.
• Create knowledge articles and contribute to support process improvements.

Requirements

• Degree, higher education qualification, or 1–5 years of experience in a similar role.
• Experience with the hirify.global Privacy platform or relevant technical skills such as web or mobile development, APIs, and integrations.
• Strong analytical problem-solving skills and the ability to troubleshoot complex web-based software suites.
• Working knowledge of development processes, operating systems, browsers, and programming languages.
• Excellent written and verbal communication skills for explaining complex information through phone, video, and email.
• Flexibility to work alternative shifts, including late shifts and weekends, when needed for coverage and releases.

Nice to have

• Privacy industry experience or CIPP/E or CIPM certification.
• Familiarity with the IAB TCF 2.0 framework.
• French, German, Spanish, or Portuguese language skills.

Culture & Benefits

• Office-first culture with regular in-person collaboration.
• Healthcare coverage, flexible paid time off, equity RSUs, and annual performance bonus opportunities.
• Retirement account support and 14+ weeks of paid parental leave.
• Career development opportunities and company-paid privacy certification exam fees.
• Equal employment opportunities and an inclusive workplace commitment.