Commercial Card Solutions Technical Support Specialist II

Location: Hoover, Alabama 35244; 4 days onsite

Salary: $27–$30 per hour; W-2 contract-to-hire position

Company

Information technology and workforce solutions provider serving clients across the United States and Canada.

What you will do

• Research and resolve complex technical issues for high-value commercial card clients and internal Treasury Management partners.
• Monitor internal email inboxes and manage incoming research requests.
• Support clients with post-implementation training and help them optimize card services.
• Provide periodic updates to Relationship Managers, Relationship Support Specialists, Account Managers, and other internal partners.
• Complete reporting and other support activities required to deliver client results.
• Coach and guide less experienced team members.

Requirements

• High school diploma or GED.
• Five years of experience in client servicing, implementations, or technical support.
• Ability to identify and resolve problems and manage workload effectively.
• Strong verbal, written, and interpersonal communication skills.
• Detail-oriented approach.
• Ability to work onsite in Hoover, Alabama four days per week.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• W-2 employment with a contract-to-hire structure.
• Medical, dental, and vision benefits for full-time consultants.
• 401(k) contributions.
• PTO and sick leave, along with other benefits required by applicable state or local law.
• AI tools may assist with application evaluation, while final employment decisions are made by qualified hiring personnel.