Application Support Analyst II: Card Services

Location: Remote within approximately 70 miles of offices in Allen, Texas; Birmingham, Alabama; Cedar Falls, Iowa; Charlotte, North Carolina; Lenexa, Kansas; Louisville, Kentucky; Springfield, Missouri; or Monett, Missouri. Hybrid workplace with at least 25% travel to customer locations. An onsite interview or in-person onboarding may be required.

Company

hirify.global provides technology, digital banking, payments, and financial services solutions for community banks and credit unions.

What you will do

• Analyze customer products and processes and map them to hirify.global solutions.
• Prepare customers for installations, guide implementation, and provide post-installation support and training.
• Configure customer systems, including parameters and processing job files, and ensure business processes run correctly.
• Provide software guidance, troubleshoot card-services issues, and maintain issue lists through resolution.
• Coordinate customer needs with programmers, team members, and team leaders while maintaining communication throughout each project or case.
• Prepare training materials and documentation for customers and internal users.

Requirements

• At least 2 years of experience in financial services or the credit union industry.
• Direct experience with card services.
• Ability to travel at least 25% to customer locations for installation services.
• Must live within approximately 70 miles of one of the specified U.S. office locations.

Nice to have

• Experience with the Symitar core.
• Knowledge of hirify.global products, competing products, and application functions.
• Experience training customers on new products.
• Strong communication, organization, prioritization, and analytical skills.
• Knowledge of Microsoft Office Suite and business operations.

Culture & Benefits

• Benefits support physical, mental, and financial wellbeing.
• Culture emphasizes doing the right thing, ownership, collaboration, and inclusion.
• Work involves technology modernization, secure data access, fraud mitigation, and financial-institution integration.