Head of Global External Workforce & Partner Strategy (Fintech)

Location: Remote, Bay Area, CA, US

Salary: $207,400–$311,200 USD annually, depending on location zone, skills, experience, qualifications, and market conditions.

Company

hirify.global builds integrated commerce, software, payments, financial services, and seller-growth solutions for businesses of different sizes.

What you will do

• Define and manage the global external workforce strategy for seller onboarding across vendors, third-party providers, and BPO partners.
• Develop labor-mix frameworks and lead build-versus-buy decisions across first-party teams, vendors, partners, and self-service models.
• Establish SLA frameworks, scorecards, quality standards, business reviews, and escalation mechanisms for external partners.
• Oversee BPO and vendor operating models, including enablement, quality assurance, performance expectations, workflow integration, and partner productivity.
• Partner with Procurement, Legal, Finance, Sales, and regional operations leaders on contracts, pricing, investment, and operating model changes.
• Lead and develop partner operations, BPO, and vendor management teams while building accountability and operational discipline.

Requirements

• 12+ years of progressive experience in operations, vendor management, partner operations, BPO, procurement-adjacent functions, or workforce strategy.
• Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.
• Strong knowledge of SLAs, partner governance, quality assurance, operational scorecards, and business review mechanisms.
• Experience with build-versus-buy analysis, cost modeling, vendor spend management, ROI analysis, and capacity planning.
• Ability to influence senior stakeholders across multiple functions and handle complex or sensitive situations independently.
• Experience improving workflows and customer outcomes using AI.

Nice to have

• Experience in fintech, commerce, SaaS implementation, customer operations, field services, or scaled services delivery.

Culture & Benefits

• Remote work arrangement for the Bay Area, California, US.
• Work on global seller onboarding and initiatives supporting a more inclusive economy.
• Inclusive interview experience with reasonable accommodations available for applicants with disabilities.
• Market-based compensation determined by work location, skills, experience, qualifications, and market conditions.