Head of International Onboarding Operations (AI)

Location: Remote, Bay Area, CA, US

Salary: $207,400–$311,200 USD per year, depending on location zone, skills, experience, qualifications, and market conditions.

Company

hirify.global provides integrated commerce, software, payments, lending, buy now, pay later, inventory, appointments, loyalty, and workforce solutions for sellers worldwide.

What you will do

• Own onboarding execution across international markets from post-sale handoff through seller go-live.
• Manage EU/UK and APAC first-party and vendor-supported operations, including staffing, coverage, quality, and service-level performance.
• Develop playbooks for market launches, service model changes, regional expansion, and localization.
• Improve seller activation, time-to-value, SLA adherence, utilization, and cost-to-serve through dashboards, business reviews, and operational analysis.
• Partner with Sales, Product, Finance, Legal/Compliance, GTM, workforce, and partner strategy teams.
• Lead distributed regional teams, develop managers, and drive accountability and continuous improvement.

Requirements

• 12+ years of progressive operations leadership experience, ideally across international, multi-market, or regional operations.
• Experience managing distributed teams across multiple geographies, channels, or service models.
• Experience managing first-party and vendor-supported operations, including performance management and service quality.
• Strong analytical and financial skills, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.
• Experience with market launches, localization, international expansion, or regional transformation is preferred.
• Strong communication skills and the ability to influence senior stakeholders in complex situations.

Culture & Benefits

• Work supports sellers across diverse international markets and service models.
• Focus on inclusive workplace practices and an accessible interview experience.
• Reasonable accommodations are available for candidates with disabilities.
• Compensation follows a market-based approach and varies by work location and market conditions.