Operations Excellence and Business Operations Leader (AI)

Location: Remote, Bay Area, California, United States

Salary: $123,400–$185,200 USD in Zone D, $130,900–$196,300 USD in Zone C, $138,300–$207,500 USD in Zone B, or $148,700–$223,100 USD in Zone A, depending on location and qualifications.

Company

hirify.global builds technology and financial services that expand access to the global economy through Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Build and manage weekly, monthly, and quarterly operating cadences for global seller onboarding.
• Develop KPI frameworks, reporting routines, decision forums, action tracking, and escalation mechanisms across regions.
• Lead capacity planning, workforce modeling, budget inputs, forecasts, vendor spend analysis, and cost-to-serve assessments.
• Standardize onboarding workflows, handoffs, documentation, playbooks, and continuous improvement initiatives.
• Partner with Product, Enablement, Analytics, Finance, and Operations teams to improve systems and operational effectiveness.
• Drive AI-enabled onboarding workflows, measure their impact, and scale effective practices across regions and delivery models.

Requirements

• Remote work from the Bay Area, California, United States.
• 8+ years of relevant experience with a Master’s degree, 12+ years with a Bachelor’s degree, or equivalent experience.
• Experience building operating cadences, dashboards, planning processes, KPI frameworks, and performance management routines.
• Strong analytical skills with operational, financial, workforce, and performance data.
• Experience with capacity planning, forecasting, budget inputs, cost-to-serve analysis, or vendor spend analysis.
• Ability to lead complex cross-functional projects, standardize workflows, and turn ambiguous problems into clear plans and recommendations.

Nice to have

• Experience in fintech, commerce, SaaS implementation, customer operations, field operations, or scaled services delivery.
• Experience improving workflows and customer outcomes using AI.

Culture & Benefits

• Remote work and flexible time off.
• Medical insurance and retirement savings plans.
• Modern family planning benefits.
• Inclusive workplace and interview accommodations for candidates with disabilities.
• Market-based compensation determined by location, skills, experience, qualifications, and market conditions.