Manager, Customer Operations (SaaS)

Location: Hybrid role based out of the Boston, MA office; three days per week onsite. Candidates must live within commuting distance of the office.

Salary: USD 120,000–200,000 yearly

Company

hirify.global is a software company providing a cloud-native digital employee experience platform that combines real-time analytics, automation, and employee feedback across endpoints.

What you will do

• Own the end-to-end bookings process, revenue controls, audit readiness, and billing accuracy for license, subscription, and professional services contracts.
• Lead the Quote-to-Cash process, monitor SLAs, backlog, billing accuracy, and cycle times, and improve CRM, CPQ, and ERP workflows.
• Manage customer onboarding and offboarding, including license provisioning, welcome workflows, SLA tracking, contract termination, license revocation, and final billing.
• Oversee license operations, demo environments, partner enablement, renewal quote production, channel order processing, and partner license fulfillment.
• Resolve billing disputes, provisioning failures, partner issues, non-standard terms, pricing exceptions, and other commercial escalations.
• Manage and develop a team of two operations professionals while leading automation and data integrity initiatives with Transformation, IT, RevOps, and Finance.

Requirements

• Leadership experience in a fast-scaling software or SaaS environment and a track record of building high-performing operations teams.
• Deep understanding of the Quote-to-Cash cycle and revenue accuracy and efficiency drivers.
• Strong Salesforce expertise.
• Exceptional communication skills across executive and analyst levels, with structured project management and ownership skills.
• Master's degree or equivalent experience in Business, Finance, or Operations.
• Ability to work onsite in the Boston office three days per week and live within commuting distance.

Nice to have

• Experience with NetSuite, Zuora, Conga, SFDC CPQ, or comparable ERP and billing tools.
• Partner or channel operations experience with reseller or distributor ecosystems.

Culture & Benefits

• Hybrid work model with flexible hours and structured onboarding.
• Unlimited paid time off, 15 days of holidays, 11 company-paid holidays, and three additional volunteering days.
• Health, dental, vision, life insurance, long-term disability, and accidental death or personal loss coverage for US employees.
• Up to 16 weeks of paid leave for birthing parents or primary caregivers and six weeks for secondary caregivers.
• 401(k) plan with up to 4% company matching, professional training access, and employee referral bonuses.