Risk Operations Transformation Lead (AI)

Location: Remote - US. Travel to company offsites is required at least twice per year.

Salary: $100,000–$115,000 per year, plus equity.

Company

hirify.global builds mobile-first financial products and machine learning-powered credit models using real-time financial signals to expand access to credit.

What you will do

• Own a portfolio of Risk Operations transformation programs from problem definition through implementation, adoption, and measurement.
• Prioritize AI-enabled operations and automation opportunities based on volume, complexity, customer impact, and operational risk.
• Define requirements, decision logic, controls, and success measures for risk automation in partnership with Product and Engineering.
• Monitor automation performance, including adoption, accuracy, quality, risk outcomes, and savings, and lead improvements after launch.
• Improve operational processes, workflows, tooling, self-service capabilities, partner delivery, and handoffs.
• Establish metrics for performance, capacity, quality, and risk trends, and use them to identify root causes and prioritize improvements.

Requirements

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management, or a related field.
• Demonstrated experience leading operational improvement or transformation programs, including process redesign, tool implementation, or automation launches.
• Strong understanding of operational queues, investigations, reviews, escalations, controls, prioritization, and operational risk.
• Strong analytical skills and experience using operational data to identify trends, diagnose root causes, and make recommendations.
• Ability to turn ambiguous problems into clear plans, requirements, and measurable outcomes while influencing stakeholders without direct authority.
• Experience in fintech, payments, banking, or another highly regulated environment.

Nice to have

• Experience with BPO or distributed-team transitions and change management.
• Experience writing product or business requirements.
• SQL and experience with Looker, Tableau, or Databricks.
• Familiarity with capacity models, SLA and quality measures, Reg E, Reg Z, or UDAAP.

Culture & Benefits

• Virtual-first collaboration across 14 countries and 12 time zones.
• WFH office reimbursement and flexible health plans with substantial subsidies.
• Competitive compensation and equity.
• Paid global onsites held twice yearly; attendance is required.
• Direct exposure to leadership and growth opportunities based on contributions.