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Airwallex
1 месяц назад

Assistant Relationship Manager, Enterprise (Fintech)

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
China
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Assistant Relationship Manager, Enterprise (Fintech): Managing and growing enterprise customer accounts in Hong Kong across Payment Acceptance and POS use cases with an accent on product adoption, account development, and customer retention. Focus on identifying expansion opportunities, optimizing payment operations, coordinating cross-functional issue resolution, and maintaining clear commercial visibility across the portfolio.

Location: Hong Kong SAR

Company

Airwallex is an AI-native financial operating system providing global payments infrastructure and financial products for businesses worldwide.

What you will do

  • Manage and grow a portfolio of Enterprise customers in Hong Kong.
  • Drive adoption and sustained usage of Payment Acceptance and Point of Sale solutions.
  • Support customers through onboarding, implementation, go-live, and post-launch optimization.
  • Identify upsell, cross-sell, and account expansion opportunities across the Airwallex product suite.
  • Monitor account health, usage trends, retention, and commercial performance.
  • Coordinate with Sales, Product, Operations, Strategy, and other teams on customer issues, escalations, and strategic initiatives.

Requirements

  • At least 2 years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role.
  • Experience with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment.
  • Understanding of payment products, acquiring, payment acceptance, POS, or related commerce solutions.
  • Strong relationship management, commercial judgment, problem-solving, and stakeholder coordination skills.
  • Strong verbal and written communication skills in English and Chinese, including Cantonese and Mandarin.
  • Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment.

Nice to have

  • Experience using Salesforce or similar CRM tools.
  • More than 5 years of experience in account management, customer success, partnerships, or a related commercial role.

Culture & Benefits

  • Opportunity to work with sophisticated Enterprise customers and meaningful payment products.
  • Collaboration with cross-functional teams across a global fintech organization.
  • Opportunity to build expertise in payment acceptance and commerce use cases.
  • High-growth environment focused on customer outcomes and business expansion.

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FinTech jobs