Client Success Analyst (ESG)

Location: Hong Kong; hybrid work with at least 3 days per week in the office

Company

hirify.global provides Dasseti, a platform for ESG data collection, sustainability reporting, and portfolio-level insights for institutional investors and investment managers.

What you will do

• Guide clients through onboarding and platform adoption, configuring entity management, questionnaires, portfolio structures, analytics, and reporting workflows.
• Advise clients on aligning platform configuration with ESG frameworks and regulations, including TCFD, SFDR PAI indicators, EDCI, and PCAF financed emissions methodologies.
• Serve as the primary contact for functional and technical queries, connecting client needs with internal data, reporting, and product teams.
• Investigate and resolve data incidents by tracing root causes across system logs, audit trails, and portfolio imports.
• Support client retention and growth through business reviews, expansion opportunities, and proactive client-health management.

Requirements

• Bachelor’s degree in Business, Finance, Economics, Environmental Science, Sustainability, or a related field, or equivalent practical experience.
• 3–5 years of experience in Client Success, Account Management, or a similar client-facing role within a SaaS environment.
• Experience with ESG and sustainability data, carbon accounting, or sustainability reporting frameworks such as TCFD, SFDR, EDCI, GHG Protocol, or PCAF.
• Strong analytical and problem-solving skills, including the ability to translate complex client requirements into practical platform solutions.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Clear communication, excellent organizational skills, and the ability to manage multiple priorities in a global, fast-moving environment.

Nice to have

• Experience with Power BI or similar business intelligence tools, including data dictionaries and data models.
• Familiarity with NACE or GICS classification systems and investment structures such as funds, entities, and look-through structures.
• Relevant ESG qualification, such as the CFA Certificate in ESG Investing, or experience supporting institutional investors and senior client stakeholders.

Culture & Benefits

• Competitive rewards package supporting employees’ and, where applicable, their families’ financial, physical, and emotional well-being.
• Structured job architecture and career framework with transparent and accessible growth opportunities.
• Inclusive workplace valuing diverse perspectives, experiences, and identities.
• Reasonable accommodation is provided for individuals with disabilities throughout the hiring process.
• hirify.global is an equal opportunity employer.