Senior Associate, WGS Merch Supplier Success

Location: Shanghai, China

Company

hirify.global is a large online home shopping destination with global headquarters in Boston and offices and warehouses worldwide.

What you will do

• Own proactive supplier engagement, onboarding, education, and tool-adoption programs.
• Partner with Core Merch teams in Boston to share WGS supplier feedback, align on process and tool changes, and localize global guidance.
• Conduct supplier interviews, surveys, webinars, training sessions, office hours, and targeted learning programs.
• Investigate complex supplier issues, identify process and tooling root causes, coordinate cross-functional resolution, and communicate next steps.
• Track participation, feedback, adoption, ticket patterns, DIY usage, and satisfaction to improve programs.
• Use approved AI and automation tools for research synthesis and learning-material development while validating outputs and protecting sensitive information.

Requirements

• 3+ years of relevant experience in merchandising operations, supplier or customer success, account management, training and enablement, customer research, support operations, or program management.
• Bachelor’s degree or equivalent earned by the date of hire.
• Strong Mandarin and professional English communication skills, including presenting, facilitating discussions, and tailoring complex information to different audiences.
• Ability to own projects end to end, manage multiple stakeholders, and move work forward when the problem or solution is not fully defined.
• Strong problem-solving skills, including investigating complex supplier issues, identifying root causes, and driving coordinated resolution.
• Data-driven approach with proficiency in spreadsheets and dashboards and the ability to combine qualitative feedback with quantitative measures.
• Hands-on experience using generative AI or automation tools for research, analysis, or content development, with sound judgment about validation, privacy, and appropriate use.
• Organized and adaptable, with the ability to manage competing priorities in a fast-paced global environment.

Nice to have

• SQL or data-visualization experience.

Culture & Benefits

• Work in an established, collaborative organization with global Merch, Product, Technology, CM, and SRM partners.
• Contribute to scalable, data-informed supplier programs and improvements to merchandising support.
• hirify.global provides reasonable accommodations for qualified individuals with disabilities during the application and interview process.