Associate, WGS Merch Supplier Success

Location: Shanghai, China

Company

hirify.global is an online home-shopping destination using technology and creative problem-solving to improve how customers shop for their homes.

What you will do

• Triage and investigate escalated Product Addition/Product Addition Services, Catalog Taxonomy, and Catalog API issues that are high-impact, unclear, or unresolved through standard support channels.
• Partner with the Core Merchandising and Product Addition teams in Boston to stay aligned on tool modernization, process changes, technical development, and supplier feedback.
• Identify process and data issues that delay supplier submissions or product launches, supporting quality, consistency, and timely execution.
• Track recurring supplier questions, failure patterns, and feedback to support root-cause analysis and scalable fixes.
• Build relationships with China-based service-provider vendors and support Catalog API integrations from requirements alignment and testing through launch; identify and engage potential new vendors.
• Create and maintain playbooks, FAQs, training materials, and localized guidance, using approved AI tools to organize research and synthesize feedback while validating outputs and protecting sensitive information.

Requirements

• 1–3 years of experience in merchandising operations, supplier support, catalog operations, account management, or a related field.
• Strong attention to detail and interest in product data quality, catalog workflows, and supplier experience.
• Clear written and verbal English communication skills for working with suppliers and global cross-functional partners.
• Structured problem-solving skills, including investigating issues, organizing evidence, identifying next steps, and escalating appropriately.
• Comfort using spreadsheets and operational tools to review information, track work, and identify patterns.
• Strong organization and follow-through, with the ability to manage multiple requests and meet service expectations in a fast-paced environment.
• Continuous-improvement mindset and willingness to learn new processes, systems, and merchandising domains.

Nice to have

• Experience with data analysis tools.
• Familiarity with API concepts, structured data, or troubleshooting technical issues; this is not a software engineering role.

Culture & Benefits

• Join an established Shanghai-based team supporting suppliers and internal partners across WGS merchandising workflows.
• Work with global Merchandising, Product, Operations, and Technology partners in a collaborative environment.
• Build expertise in Product Addition, Catalog Taxonomy, and Catalog API workstreams connecting supplier submissions with accurate, launch-ready catalog content.
• Develop a foundation in supplier success, catalog operations, and merchandising systems.
• hirify.global provides reasonable accommodations for qualified individuals with disabilities during the application and interview process.