Technical Account Manager (Cybersecurity)

Location: Remote within the United States; supports a large customer in New York City.

Company

hirify.global provides an enterprise browser and security workspace that combines AI enablement, network access, data protection, identity, and endpoint control.

What you will do

• Act as a trusted technical advisor for enterprise customers from onboarding through operational maturity.
• Manage support cases, feature requests, escalations, and resolution tracking.
• Train customer teams on deployment, administration, and operational best practices.
• Provide configuration guidance aligned with security, performance, and usability goals.
• Communicate product releases and capabilities and explain their value to customers.
• Partner with Product, Engineering, Support, and Customer Success and provide roadmap feedback.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills with technical and non-technical audiences.
• Comfort with Salesforce, Jira, Confluence, and remote collaboration platforms.
• Bachelor’s degree in a technical discipline or equivalent experience preferred.

Culture & Benefits

• Full-time remote work within the United States.
• Work focused on enterprise security, browser technology, and customer outcomes.
• Collaboration across Product, Engineering, Support, and Customer Success.
• Equal opportunity employment.