Customer Success Manager (Cybersecurity)

Location: Boston, MA, United States

Salary: US$63,700–$79,600 annually for US-based employees, plus eligibility for a bonus or commission plan and equity grant.

Company

hirify.global provides cyber risk management solutions covering enterprise security performance, digital supply chains, cyber insurance, and data analysis.

What you will do

• Manage the complete customer lifecycle from post-sale through renewal, retention, and expansion.
• Own a portfolio of Tier 3–4 enterprise and commercial customer engagements or a scaled portfolio of 200+ accounts.
• Develop strategic account plans aligned with customer objectives, security maturity, and use cases.
• Lead onboarding, operationalization, adoption, and maturity programs to drive customer value.
• Conduct outcome-based business reviews and build relationships with security directors, CISOs, and risk leaders.
• Identify account health risks and expansion opportunities, partnering with sales and cross-functional teams.

Requirements

• 2–7 years of relevant experience in customer success, account management, solutions consulting, or a related B2B SaaS role.
• Strong knowledge of cybersecurity, risk management, or governance frameworks such as NIST and ISO.
• Proven experience managing renewals, retention, and expansion outcomes.
• Bachelor’s degree or international equivalent.
• Strong executive communication, presentation, data-driven decision-making, and CRM management skills.
• Ability to customize content for different stakeholders and collaborate with sales, support, and product teams.

Nice to have

• Advanced education or certifications such as CTPRP, CISSP, or PMP.
• Awareness of industry trends, competitive positioning, emerging technologies, and the cyber threat landscape.

Culture & Benefits

• Inclusive workplace with equal employment opportunities and reasonable accommodation support.
• Medical, dental, and vision insurance.
• Paid parental leave and flexible time off.
• 401(k) plan with employee and company contribution opportunities.
• Life and disability insurance, tuition reimbursement, bonus or commission eligibility, and equity participation.
• AI-assisted interview transcription may be used; hiring decisions are made by the recruitment team.