Service Coordinator II

Location: Sussex, Wisconsin, United States; office-based role with occasional on-call emergency service support as required by location.

Company

hirify.global develops power and energy solutions designed to protect homes, strengthen businesses, and support a more resilient and sustainable energy future.

What you will do

• Serve as the primary point of contact for customers, triaging service requests and routing calls for prompt resolution.
• Create, maintain, audit, and update service jobs, customer accounts, equipment transfers, work orders, contracts, and renewals in company systems.
• Schedule preventative maintenance, repairs, and field technicians while confirming service details with customers.
• Track jobs from initiation through completion, review completed work for billing readiness, and coordinate with technical billers on invoicing.
• Partner with credit and service operations teams to resolve account issues, escalate problems, and maintain operational continuity.
• Participate in department meetings, provide cross-functional support, join the rotating on-call team, and cross-train Service Coordinator I team members.

Requirements

• High school diploma or GED required.
• Two to four years of administrative experience in a service-related business.
• Two to four years of field technician scheduling and/or customer service experience.
• Computer literacy and working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Knowledge of service parts and the service industry, with basic mechanical and technical aptitude.
• Strong time management, interpersonal, prioritization, basic math, and high-pressure problem-solving skills.

Nice to have

• Associate or bachelor's degree in a related field.
• Four years of administrative experience in a service-related business.
• Four years of field technician scheduling and/or customer service experience.
• Experience with enterprise systems such as FieldServio or SAP, and proficiency with schematics and service documentation.

Culture & Benefits

• Full-time position reporting to the Branch Manager.
• Office environment involving computer-based work, customer communication, standing, walking, and occasional lifting of up to 25 pounds.
• Rotating on-call participation may be required for emergency service requests.
• Equal opportunity employment is provided.