Renewal Manager, Mid-Market

Location: United States

Salary: $63,900–$91,800 base pay per year, plus potential performance-based bonus and restricted stock unit awards.

Company

hirify.global provides a workforce operating platform with workforce insights and AI-powered solutions for organizations across industries.

What you will do

• Manage a diverse portfolio of mid-market customers across concurrent renewal cycles.
• Develop renewal strategies based on customer needs, adoption barriers, organizational changes, competitive threats, and business impact.
• Analyze product usage, adoption metrics, customer health indicators, and engagement patterns to identify at-risk revenue and expansion opportunities.
• Own dollar and unit retention targets while navigating procurement processes, multiple stakeholders, and competing priorities.
• Build trusted relationships with customer stakeholders and advise on renewal approaches, pricing, contract terms, and customer investment.
• Coordinate with cross-functional teams to resolve adoption barriers, manage escalations, and improve customer success and renewal probability.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years of experience in renewals, account management, or customer success within enterprise software or SaaS environments.
• Experience managing customer portfolios with diverse needs and conducting strategic account planning.
• Strong analytical, consultative communication, independent decision-making, collaboration, and stakeholder-influence skills.
• Familiarity with HR or payroll software solutions and mid-market customer dynamics.
• Experience managing renewals or contracts with government or public-sector customers, including procurement processes, budget cycles, and compliance requirements.

Nice to have

• Experience managing portfolios of 50+ mid-market customer accounts or equivalent revenue responsibility.
• Background in customer success or account management in SaaS or subscription environments.
• Experience improving retention, adoption, or expansion revenue through strategic engagement.
• Experience with solution-based selling, value-based commercial agreements, customer health scoring, predictive analytics, or customer data platforms.

Culture & Benefits

• Work focused on workforce technology, customer impact, continuous learning, and collaborative success.
• Benefits and flexible working practices are provided.
• Eligible employees may receive performance-based bonuses and restricted stock unit awards.
• hirify.global is an equal opportunity employer and participates in E-Verify.